Returns and Exchanges Policy

At A TOUCH OF HEAVEN LLC, your satisfaction is our priority. Most orders are processed and shipped within 2–3 days after payment completion. Once shipped, you’ll receive a tracking number to monitor your order.

If you receive a defective product, please consult our limited product warranty for assistance.

General Return and Exchange Rules

We accept returns or exchanges within 30 days of purchase (based on the receipt date). Returns or exchanges cannot be processed after this period.

For returns or exchanges due to a change of mind, the following conditions apply:

• Items must be in original condition with packaging unopened, unused, unmarked, and undamaged.
• Products sold as part of a set or multi-item pack must be returned as a complete set.
• Items explicitly stated as non-returnable or non-exchangeable are excluded.
• For online orders, return shipping costs are not covered by [email protected].

Your rights under applicable consumer law remain unaffected and are in addition to this policy.

All returns must be sent to A TOUCH OF HEAVEN LLC in their original condition. Additional charges may apply for:

• Ordinary wear and tear
• Damage caused by misuse, improper assembly, missing parts, or accidents

For returns or exchanges due to a product quality issue, A TOUCH OF HEAVEN LLC will cover the return shipping costs and any applicable restocking fees.

For returns or exchanges for personal reasons, customers are responsible for return shipping costs. Decisions about the product’s condition and policy application are at A TOUCH OF HEAVEN LLC‘s sole discretion.

Return and Exchange Process

To begin a return or exchange, contact Tiarma at [email protected]. We will respond promptly to assist you.

Please Note:

• If your request does not comply with the terms outlined above, Tiarma will not authorize the return or exchange.
• Unauthorized returns will not be eligible for a refund, and Tiarma is not responsible for the loss of goods.

For authorized returns or exchanges:

• A TOUCH OF HEAVEN LLC will provide a prepaid return label.
• Follow the instructions to return the product, ensuring all original packaging, manuals, accessories, and complimentary gifts are included.

Upon receiving your return or exchange:

• We will notify you via email.
• The item will be inspected, and we will inform you of the approval or denial of your request.

If approved:

• Exchanges will be processed promptly.
• Refunds will be issued within 1–3 business days to the original payment method. Refunds may take 5–7 business days to appear in your account.

Late or Missing Refunds

If you haven’t received your refund after several days:

1. Allow extra processing time.
2. Contact your bank or credit card provider for updates.

If your bank or credit card provider cannot confirm the refund, please contact us at [email protected], and we will assist you within 1–2 business days.

For additional questions or assistance, feel free to reach out to us at [email protected]. We’re here to help!